Good digital products aren't finished when they launch. They need ongoing attention, honest feedback and a willingness to listen to the people using them.

This week, our Head of Design & Accessibility Jordana Russell visited Croydon Council to hear directly from care experienced young people about their Croydon Cares app.

There was plenty of positive feedback about the design and information on entitlements, discounts and opportunities, alongside some insightful conversations around outdated content, awareness of existing features and ideas for improvements.

We're proud of the ongoing support we provide to councils and their young people, working alongside them to ensure our apps aren't just functional, but genuinely useful and continue to meet the needs of those they're designed for.

A huge thank you to Sara Horvatova and Croydon Council for hosting the session and creating the opportunity for young people to have their say. The enthusiasm and openness in the room made for a really worthwhile afternoon.

It's National Care Leavers Month, making this a particularly fitting time to come together. But listening to care-experienced young people and improving the services designed for them shouldn't be limited to one month of the year. This is about people, not products. And getting it right can make a real difference to everyday lives.